The Customer
Retention Company

Use AI to Keep Your Customers

  • Detect early lapse signals

  • Recommend relevant products

  • Prioritize Customers based on future value

  • Match Agents with the optimal customer

A few of our partners in retention.

Commercial Insurance

Case Study: Predicting Churn for an Insurance Brokerage with Machine Learning

In Q4 of 2018 Relativity6's platform identified lapsed customers with 85% accuracy, and reactivated approximately 1% of our clients' overall book of business.

View This Case StudyView More Case Studies
Artificial Intelligence and Machine learning

Powered by MIT Technology

Built at MIT, Marvin is Relativity6's scalable platform for maximizing customer retention. Out of the box, Marvin is trained to predict which of your customers will churn, and recommend how to keep them.

But when goals change, Marvin will optimize for new business objectives: revenue retention, cross-sell and up-sell opportunities, or contact center efficiency.

More About Us

Our Process

Process

Step 1. Discussion

Let's talk (preferably in person) about your team's business needs and goals. This is also where we lay out the blueprint for deriving real business value from our team of data scientists.

01

Step 2. Pilot

In a shockingly short period of time, we will show you how accurate our models are at predicting the behavior of your customers.

02

Step 3. Post Pilot Analysis

We'll review the pilot results in detail to show our process, accuracy scores, and most importantly the incremental dollar value of implementing our technology.

03

Step 4. Operationalizing AI

Predictions are only useful if they are actually put into action. After the pilot we'll plan how to infuse predictions straight into your team's workflow.

04

Step 5. Rapid Improvement

Once our technology is operationalized, our predictions will be constantly learning and improving. Our customers typically see a return on their annual investment within the first quarter of working with us.

05

MIT Technology

AI

External Knowledge Graph

Relativity6's Knowledge Graph is a massive data store used to contextualize customer behavior, outside of your internal data.

The Knowledge Graph is built on a graph database with over 1.5TB of contextual data points, that help overcome challenges like data sparsity and uneven data sampling.

Learn more

Lots of Data. Results Fast.

Relativity6’s high performance, flexible infrastructure lets your team run experiments and learn fast without the heavy up-front investment.

Trends and insights are surfaced quickly and our algorithms run on GPUs that rip through large datasets.

Learn more

No Black Boxes.

Too many companies selling AI and Machine Learning try to hide everything behind the word "proprietary". But no one understands your business better than you.

So we built Marvin as an open platform, designed to make it easy to collaborate with your data science team and augment their work.

Learn more

AI Insights

Insights generated by algorithms, interpreted and presented by data scientists for real and immediate return on your investment.

Learn more

AI Humans Can Understand.

Predictions are useless if only computers understand them.

Relativity6 uses state-of-the-art technology to make highly accurate predictions, while also making them friendly to humans.

Contact Us
  • Retention
  • Behavioral Analytics
  • Broker/Agent Analytics
  • Revenue Optimization
  • Product Recommendations

Are you ready to transform your growth strategy? 👉 Let’s work together!

Contact us
Contact us

What our partners have to say about us

Partners

"Relativity6 was quickly able to generate win-back and cross-sell models that were impressively precise.”

Vice President of Artificial Intelligence and Data Analytics - Tier 1 insurance carrier

“We had a depth of understanding performance within the business that we never had before.”

General Manager- Tier 1 uk Insurance Carrier

Incredible improvement

“We more than made up our investment after 2 months into the license"

Head of Business Unit - Tier 2 Carrier

Retention is a priority now

“Relativity6 has a deep understanding and appreciation for the agent, customer relationship. Our agents love Marvin!"

VP of Innovation - Tier 2 Carrier