In Q4 of 2018 Relativity6's platform identified lapsed customers with 85% accuracy, and reactivated approximately 1% of our clients' overall book of business.
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Built at MIT, Marvin is Relativity6's scalable platform for maximizing customer retention. Out of the box, Marvin is trained to predict which of your customers will churn, and recommend how to keep them.
But when goals change, Marvin will optimize for new business objectives: revenue retention, cross-sell and up-sell opportunities, or contact center efficiency.
Let's talk (preferably in person) about your team's business needs and goals. This is also where we lay out the blueprint for deriving real business value from our team of data scientists.
In a shockingly short period of time, we will show you how accurate our models are at predicting the behavior of your customers.
We'll review the pilot results in detail to show our process, accuracy scores, and most importantly the incremental dollar value of implementing our technology.
Predictions are only useful if they are actually put into action. After the pilot we'll plan how to infuse predictions straight into your team's workflow.
Once our technology is operationalized, our predictions will be constantly learning and improving. Our customers typically see a return on their annual investment within the first quarter of working with us.
Relativity6's Knowledge Graph is a massive data store used to contextualize customer behavior, outside of your internal data.
The Knowledge Graph is built on a graph database with over 1.5TB of contextual data points, that help overcome challenges like data sparsity and uneven data sampling.
Relativity6’s high performance, flexible infrastructure lets your team run experiments and learn fast without the heavy up-front investment.
Trends and insights are surfaced quickly and our algorithms run on GPUs that rip through large datasets.
Too many companies selling AI and Machine Learning try to hide everything behind the word "proprietary". But no one understands your business better than you.
So we built Marvin as an open platform, designed to make it easy to collaborate with your data science team and augment their work.
Insights generated by algorithms, interpreted and presented by data scientists for real and immediate return on your investment.
Learn morePredictions are useless if only computers understand them.
Relativity6 uses state-of-the-art technology to make highly accurate predictions, while also making them friendly to humans.
“We more than made up our investment after 2 months into the license"
“Relativity6 has a deep understanding and appreciation for the agent, customer relationship. Our agents love Marvin!"
The Customer Retention Company. We know Insurance and Financial Services Customers.
Contact us at hello@relativity6.com
